Demand Letter Under Arkansas Lemon Law

Before you file a Lemon Law claim and after the third repair attempt, you must first send a letter to the manufacturer, and give the manufacturer a final opportunity to fix the vehicle. The letter must be sent by certified mail, with a return receipt requested.

After receiving your letter, the manufacturer has 10 calendar days to schedule a final repair attempt, and 10 calendar days to repair your vehicle once it is in the shop. If the repair is not made, you can demand a replacement vehicle or refund. You must participate in the manufacturer's informal dispute procedure (although it is not binding for you) before you can file a Lemon Law claim.

Sample Demand Letter

[Your name]
[Your address]
[Your telephone number]
[Date]

[Name of manufacturer]
[Manufacturer's address]

Dear Manufacturer:

I believe that my [passenger vehicle/motor home] is a "lemon" under the Arkansas New Motor Vehicle Quality Assurance Act (Act 297 of 1993). I am hereby making a written demand for relief under this Act.

I [purchased/leased] a [make, model, year of vehicle] on [date] from [name of dealership] in [city, state]. Since buying the vehicle, I have had to return it to the dealership a total of [number] times. My vehicle has been out of service for repairs for a total of [number of calendar days] calendar days.

My vehicle has been in [authorized dealership] on the following dates for repair of the following defects:

[date in/out] [list problems]

I am currently having the following problems with my vehicle:

[list current problems]

Since these defects substantially impair the use, value, or safety of my vehicle, I am hereby allowing you one final opportunity to repair my vehicle. If repairs are not scheduled within ten (10) days of receipt of this letter or completed within (10) days from delivery of the vehicle to you for repair, I am entitled to a replacement vehicle acceptable to me or a refund calculated in accordance with the Arkansas New Motor Vehicle Quality Assurance Act.

Sincerely,
[Your name]