Wobbling Ford Trucks Trigger Class Action Suit

Posted by Sergei Lemberg, Esq. on October 7th, 2008

Southwest Florida’s Herald Tribune recently reported that the videotape documenting Sarasota County resident Greg Cramer’s shaking Ford F-250 pickup has spurred attorneys for three Floridians to instigate a class action lawsuit on behalf of 48,000 truck owners in Florida.

The Herald Tribune reports that Cramer’s suspension and steering wheel shimmy, which occurred when he hit a bump at speeds of more than 50 M.P.H., happened more than 60 times. Ford couldn’t fix the problem, and because Cramer bought the truck used, he couldn’t take advantage of the state’s Lemon Law. Instead, he’s suing on the basis that Ford didn’t honor the original warranty.

But there’s a larger issue at stake here. The National Highway Traffic Safety Administration has received over 1,200 complaints about the same problem, and says that the wobble could affect as many as 520,000 trucks. The agency is investigating for a potential recall, although Ford clams that no recall is necessary. This underscores the importance of filing complaints with the NHTSA, which takes action when complaints about a problem with a make and model reach a certain threshold.

The kicker? According to the Herald Tribune, Cramer traded in his truck, but “he was told Ford intended to resell it.”

Is J.D. Power Redefining “Quality”?

Posted by Sergei Lemberg, Esq. on September 18th, 2008

On the Motor Trend blog , Todd Lassa waxes poetic about J.D. Power and As  sociates’ top performing vehicles for 2008 (the ranking is based on the number of problems for every 100 vehicles). Todd reports that the top ten are Porsche, Infiniti, Lexus, Mercedes, Toyota, Mercury, Honda, Ford, Jaguar, and Audi.

Over at automotive.com’s blog, Joel Arellano used the same J.D. Powers and Associates data to jump on the Ford bandwagon, noting that the company improved more quickly than the industry average, and that Ford is the only manufacturer that’s shown steady improvement since 2004. He also exclaimed that three Ford models merited the highest rankings: Lincoln Navigator, Ford E-Series, and Mazda MX5 Miata.

That sounds all well and good, but Todd, Joel, and J.D. Power may have lost their bearings (if not their marbles). If Porsche is ranked number one, with “only” 87 problems per 100 vehicles, their definition of “quality” escapes me. Of course, the bottom-ranked manufacturer, Jeep, had almost twice as many (167 problems per 100 vehicles), but still…. 87 problems seems like about 87 too many. Do manufacturers (and those living in the rarefied air of J.D. Power and Associates) even live in the real world? If you’re putting out that much money for a Porsche (or a Jeep, for that matter), you have the right to expect that the vehicle is problem-free. Hey Todd and Joel, how about a zero tolerance policy?

Car Complaints Revisited: Numbers Six and Five

Posted by Sergei Lemberg, Esq. on July 24th, 2008

We’ve talked about the Center for Auto Safety’s Car Complaint Index, which takes 2008 models and assigns a ratio that represents the number of vehicles sold and the number of complaints filed with the National Highway Traffic Safety Administration. So far, we’ve talked about numbers 10 (Volkswagen Passat), 9 (Volkswagen Rabbit), 8 (Jeep Wrangler), and 7 (Mitsubishi Outlander). Today, we’ll move on to the 2008 models that captured the sixth and fifth slots on the list of cars with the most complaints: the Jeep Commander and the Toyota Camry.

The Jeep Commander has an unenviable list of complaints, ranging from cracking windshields to under-acceleration to broken front axles. The vehicle has also been subjected to two recalls: the front brake calipers may have been made from the wrong material, causing them to fracture; and the front control module, causing stalling problems or windshield wiper malfunction. The Commander also has six Technical Service Bulletins.

As for the 2008 Toyota Camry, the complaints are too numerous to go into detail. Some owners have reported power train problems, while others have experienced speed control malfunctions. Leaking fuel plagued some owners, and many more reported visibility problems from windshield glare due to a design flaw. 

Stay tuned for the next cars ranked on the Complaint Index.

Is the Prius the First Hybrid Lemon Car?

Posted by Sergei Lemberg, Esq. on June 23rd, 2008

Joel over at The Car Blog notes that Toyota has sold over 1 million of their gas/electric hybrid Prius model. Toyota estimates that the Prius has saved about 4.5 million tons of CO2 emissions (as compared to comparable gas-powered vehicles). 

Joel, the Prius may be helping the environment but some Prius owners are sitting out on the sidelines. Complaints filed by consumers with the National Highway Transportation Safety Administration indicate that owners of the 2008 Prius have had problems ranging from the minor (interior lighting issues) to the potentially fatal (airbags not deploying). We, too, have gotten our share of Prius calls.

So while Toyota is indisputably helping the environment and consumers’ pocket books, one can’t help but take a wait and see approach on whether its technology is reliable in the long term.

Soviet Lemon Cars 101

Posted by Sergei Lemberg, Esq. on May 22nd, 2008

ziz-110.jpgThis recent post on the Automobilemag blog made me think that readers would enjoy a little international flavor.  According to the post, this ZIZ 110, currently on sale in Finland was Stalin’s transport.

Pirated from Packard’s 180 sedan (but with a dash of ‘48 Chrysler added to the front fenders), this 110 served as Stalin’s chariot for three years, and may be a great example of Joe’s [Stalin's] love for the Packard.

No clue about the reliability of the ZIZ, but I do know that lada-model-1.jpgmost Soviet-made cars were lemons in the true sense of the word, just there was nobody to complain to, nor was there a lemon law.  Here are a couple most notable ones:

Zhiguli (or Lada, it was called) was made in collaboration between Italy and the Soviet Union in the town of Togliatti, named after an Italian communist Palmiro Togliatti. Originally designed as a “people’s car,” this was a Russian remake of the Fiat 124.  Not known for its reliability, these things were constantly being fixed and tinkered with. I drove one on a recent visit back to Russia - it has the feel of a golf cart.

moskvitc.jpg

Mozkvich (meaning Moscow car) was first produced in 1929 in Moscow.  Production of this vehicle was rejuvenated after WWII, because after the war,  the Soviet Union brought an entire Opel manufacturing line from Germany.  Moskvitch cars were never meant to be a fashion statement. They were meant as sturdy, reliable on substandard roads and were offered at an affordable price.  They were not know for being reliable but, with the dearth of options people bought them anyway.